REFUND AND RETURNS POLICY

At SUREINSURE, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, please review our refund and return policy below.

1. Eligibility for Returns

• Products must be returned within 30 days of the delivery date.
• The items must be unused, in their original packaging, and in resalable condition.
• Some items, such as personalized products or digital goods, are not eligible for returns or refunds.

2. How to Return an Item

To initiate a return, please contact our customer service team at info@sureinsure.click or call us at (217) 784-4591. You will be provided with a return authorization number and instructions for returning the item.

3. Refund Process

• Once your return is received and inspected, we will notify you via email.
• If your return is approved, a refund will be processed to your original method of payment.
• Refunds may take 5-10 business days to appear on your account.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with a description and photographs of the damage. We will provide you with a replacement or a full refund, including any shipping costs incurred.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order for the replacement.

6. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item was defective or the wrong item was shipped.
• For exchanges, customers must pay for the return and new shipping fees.

7. Exceptions

Certain products may have a different return policy, such as clearance items, gift cards, or subscriptions. Please refer to the specific product page for details.

EFFECTIVE DATE: December 7, 2024